Please use this identifier to cite or link to this item:
https://dspace.udpu.edu.ua/handle/123456789/12679
Title: | Communication Business Processes of Industrial Enterprises in the Conditions of Globalisation |
Authors: | Bovkun, Olha |
Keywords: | Communication Customer Orientation Business Processes Globalisation Industrial Enterprises |
Issue Date: | May-2020 |
Publisher: | International Journal of Management (IJM) Volume 11, Issue 5, May 2020 |
Citation: | Olha Bovkun, Olha Prokopenko, Olena Kazanska, Inna Deineha, Nataliia Butenko, Vitaliy Omelyanenko, Communication Business Processes of Industrial Enterprises in the Conditions of Globalisation. International Journal of Management, 11 (5), 2020, pp. 884-895. |
Series/Report no.: | IJM;11.5.2020.081 |
Abstract: | The main aspects of communication business processes of industrial enterprises in the conditions of globalisation are considered in the article. It is proposed to highlight customer orientation as a criterion of communication business processes. The main communication business processes of industrial enterprises according to the specified criterion, are allocated. The method of estimation of communication business processes of industrial enterprises according to the criterion of customer orientation is offered. At the experimental stage of the study, a qualitative method of in-depth interviews with representatives of industrial enterprises was used. According to the results of the analysis is established that customer orientation at industrial enterprises of Ukraine is Communication Business Processes of Industrial Enterprises in the Conditions of Globalisation mainly declarative. In addition, for the most part, there are unregulated communication business processes. The result is a low level of business activity, the difficulty of regulating the influence of market mechanisms. |
URI: | https://dspace.udpu.edu.ua/handle/123456789/12679 |
ISSN: | 0976-6510 |
Appears in Collections: | Інститут економіки та бізнес-освіти |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
IJM_11_05_081.pdf | 376,39 kB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.